Refund policy
Warranty Infomation
Under normal use, the main parts and components of all height-adjustable desks are guaranteed for 3 years, whereas standard desks are guaranteed for 1 year (calculated from when the product is delivered to the user), the motor quality is guaranteed for 2 years, and the electronic components are guaranteed for 2 years. It does not cover any problem caused by:
- Results caused by non-product material and process defects;
- Normal wear and tear caused by the passage of time, such as long-term direct light exposure, ageing, temperature and humidity changes, etc;
- Due to the customer's failure to follow the product instructions and guidelines to misuse/abuse/negligence/improper maintenance/improper assembly/improper disassembly/improper cleaning or cleaning supplies/contact with sharp objects and other inappropriate methods or items caused by the use of the product;
- As a result of force majeure factors, such as typhoons, earthquakes, fires, floods, volcanic eruptions, etc.
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@kowo.co.uk. Please note that returns will need to be sent to the following address:
MRZ Logistics UK LTD (Good Luck),
4 Padge Rd, Beeston Boulevard industrial park,
Nottingham,
NG9 2JR GB
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@kowo.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will send replacement item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@kowo.co.uk.
